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	Valid from 24 June 2008 (All prices shown exclude VAT, charged at the standard rate.)

Fixed Price:

With such an extensive understanding of NHS IT requirements, we are frequently in a position where we can give a fixed-price quote, which we believe offers a distinct advantage over employing contractors or other suppliers who only offer a daily rate option. In fact, we get very positive feedback about our Service Level Agreements and Support Contracts, written in plain English, and where you can see exactly what you're getting for your money. Part of our philosophy is to make sure we don't give our customers unpleasant surprises with hidden costs.


	Consultancy Services (including contract programming)

Contract Type	Daily Rate¹	Notes
Short term contract: 1 to 10 days	£525	Charged at our highest daily rate.
Medium term contract: 11 to 59 days	£495	Charged at our middle daily rate.
Long term contract: 60+ days	£465	Charged at our lowest daily rate.
Fixed Price contract	£600	This daily rate is included only to indicate the basis used by Reality to issue a Quotation for Fixed Price work. It is higher than the other rates to reflect the increased risk to Reality that is inherent in undertaking Fixed Price work. The customer will always pay only the amount stated in the written Quotation(s) issued before work commences.


	1 We regret that we have had to increase all consultancy prices by 10% to account for inflation, with effect from 24 June 2008. Please note that this our first price increase since 1 April 2004.


	Annual Support Contracts

Reality Product	Annual Rate¹	Notes
RealLinks	£2310	Covers main installation and first module.
RealLinks – additional module	£115.50	Added to basic RealLinks rate to cover each additional module².
RealLinks (Renal)	£1732.50	-
RealCoag	£2310	-
RealAnalyser	£2310	Covers main installation and first analyser.
RealAnalyser – additional analyser	£115.50	Added to basic RealAnalyser rate to cover each additional analyser.
RealCHL – upload	£2887.50	Covers the suite of software used at the Agency (formerly known as the Health Authority).


	1 We regret that we have had to increase all support prices by 10%, with effect from 1 April 2008. Please note that this our first price increase since 1 April 2004 2 Note that Haematology + Chemistry are counted as a single RealLinks module, as are Histology + Cytology.

Reality may also be able to offer annual or ad-hoc support of non-Reality applications running within your organisation. Contact us for more information and a Quotation.


	Ad Hoc Support

Support Type

Hourly Rate

Notes

Ad Hoc support of any Reality product

£60

Intended for customers using our products who do not wish to take out an annual support contract. Minimum charge £240 for first four hours’ support per incident.
Time spent beyond the minimum charge period of four hours will be charged at 15 minute intervals, based on the Hourly Rate quoted.

Emergency IT consultancy

£100

This service is available to any customer requiring emergency IT assistance at short notice, and is not limited to the support of our own products.

Minimum charge £400 for first four hours’ consultancy per callout.
Time spent beyond the minimum charge period of four hours will be charged at 15 minute intervals, based on the Hourly Rate quoted.


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Updated:09/10/08 12:23